Privacy policy
PRIVACY POLICY
Elite Phone Repair – Privacy Policy
Effective Date: January 18, 2026]
1. Information We Collect
We collect information when you:
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Submit a repair request
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Fill out intake forms
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Use our website or CRM system
This may include:
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Name
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Phone number
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Email address
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Device details
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Service history
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IP address / browser data
2. How We Use Your Information
We use your information to:
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Process repairs
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Communicate service updates
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Improve our services
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Maintain internal records
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Send messages (with consent)
3. SMS & Communication Policy (IMPORTANT FOR YOU 🔥)
A. Non-Marketing Messages (Service Related)
By providing your phone number, you agree to receive:
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Repair updates
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Order status
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Appointment reminders
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Customer support messages
These are transactional messages and do not require marketing consent.
B. Marketing & Promotional Messages (Optional Opt-In)
You will ONLY receive marketing messages if you explicitly opt in.
By opting in, you agree to receive:
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Promotions
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Discounts
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Special offers
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Product updates
Message frequency varies. Message & data rates may apply.
You can opt out anytime by replying:
STOP
For help, reply:
HELP
C. Consent Requirements
We do NOT:
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Buy or share phone numbers
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Send marketing messages without consent
All marketing SMS requires:
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Clear opt-in checkbox (not pre-checked)
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Disclosure language
4. Data Sharing
We do NOT sell your personal data.
We may share data with:
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Service providers (SMS platforms like Twilio, CRM tools)
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Payment processors
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Legal authorities if required
5. Data Security
We take reasonable measures to protect your data, but no system is 100% secure.
6. Your Rights
You may:
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Request access to your data
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Request deletion
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Opt out of marketing anytime
7. Cookies & Tracking
Our website may use cookies to:
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Improve user experience
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Track analytics
8. Changes to This Policy
We may update this Privacy Policy at any time.
9. Contact
Elite Phone Repair
[handydejohn@yahoo.com]
[409-338-6081]